Research

Below, you’ll find my writing organized by publication year.

Jackson S., & Panteli, N. (2023). Trust or mistrust in algorithmic grading? An embedded agency perspective. International Journal of Information Management, 69, 1-12.
Jackson, S. (2023) When huskies bite back: A complex systems metaphor perspective on IT project management. Systems Research and Behavioral Science. In-press.
Jackson, S. (2023). Going the distance: Project management issues in a cycle hire project. The CASE Journal. In-press.
Jackson, S. & Serenko, A. (2023). Stress, affective responses, and coping mechanisms of Canadian university students toward online learning during the COVID-19 lockdown. Journal of Global Information Technology Management. In-press.
Jackson, S., & Panteli, N. (2023). Exploring IS phenomena through metaphors: Insights from a study on Facebook. In R.M. Davison (Ed.). Handbook of Qualitative Research Methods for Information Systems. New Perspectives. Edward Elgar Publishing. In-press.
Jackson, S. & Panteli, N. (2023). Exploring AI-based digital assistants in the workplace through idiomatic expressions. UK Academy for Information Systems. University of Kent, England. 20th – 21st April 2023.
Jackson, S. (2023). An investigation of workers’ experiences and perceptions of virtual assistants. 20th MBAcademy International Business Conference. Brunel University London, England. 15th – 16th December 2023.
Jackson, S. (2021). Exploring the use and adoption of workplace automation through metaphors: A discourse dynamics approach. Communications of the Association for Information Systems, 49(4), 86-109.

Jackson, S., & Panteli, N. (2021). A multi-level analysis of mistrust/trust formation in algorithmic grading. In D. Dennehy, A. Griva, N. Pouloudi, Y. Dwivedi, I. Pappas, & M. Mäntymäki (Eds.), Responsible AI and analytics for an ethical and inclusive digitized society. 12896, Lecture Notes in Computer Science Series, Springer.

Wong, M. S., & Jackson, S. (2021). Investigating the nature of expectations and its influence on attitudes towards Malaysian government e-services. International Journal of Electronic Government Research, 17(1), 31-47.
Jackson, S., & Panteli, N. (2021, September 1-3). A multi-level analysis of mistrust/trust formation in algorithmic grading. 20th IFIP Conference on E-Business, e-Services, and e-Society, Galway, Ireland.

Jackson, S., & Panteli, N. (2020, September 2-4). Trust in the era of artificial intelligence. 34th British Academy of Management Conference, Manchester, UK.

Wong, M., & Jackson, S. (2020, January 9-10). Investigating the nature of expectations and its influences on attitudes toward Malaysian government e-services. NUBS Malaysia Conference (NUBS iCON), Kuala Lumpur, Malaysia.

Jackson, S., Vanteeva, N., & Fearon, C. (2019). An investigation of the impact of data breach severity on the readability of mandatory data breach notification letters: Evidence from US firms. Journal of the Association for Information Science and Technology, 70(11), 1277-1289.
Jackson, S. (2019). How readable are data breach notifications? Computer Fraud and Security, 5, 6-8.
Jackson, S. (2019, December 15-18). Data breach response: A view from self-presentation theory. 40th International Conference on Information Systems, Munich, Germany.
Fearon, C., Nachmias, S., McLaughlin, H., & Jackson, S. (2018). Personal values, social capital, and higher education student career decidedness: new ‘protean’-informed model. Studies in Higher Education, 43(2), 269-291.
Jackson, S., & Wong, M. S. (2017). A cultural theory analysis of e-government: Insights from a local government council in Malaysia. Information Systems Frontiers, 19(6), 1391-1405.
Wong, M. S., Nishimoto, H., Nishigaki, Y., & Jackson, S. (2017). Use of satisfaction-satisfaction matrix (SSM) to evaluate Japanese e-government services. Electronic Journal of Information Systems Evaluation, 20(1), 3-10.
Wong, M., & Jackson, S. (2017, June 27-29). User satisfaction evaluation of Malaysian e-government education services. 23rd IEEE International Technology Management Conference, Madeira Island, Portugal.
Jackson, S. (2016). Understanding IS/IT implementation through metaphors: A multi-metaphor stakeholder analysis in an educational setting. Computers in Human Behavior, 55, 1039-1051.
Jackson, S., & Fearon, C. (2016). A conceptual framework for managing expectations in green IS implementation. 22nd IEEE International Technology Management Conference, Trondheim, Norway.
Wong, M., & Jackson, S. (2016). MUSE 2016: Malaysia user satisfaction evaluation of education online services. Commissioned Report for Malaysia Digital Economy Corporation, Malaysia.
Bowden, L., Fearon, C., McLaughlin, H., & Jackson, S. (2015). Aligning computer ethics for strategy making in higher education: A contrarian view – who knows? The International Journal of Information and Learning Technology, 32(1), 2-16.
Jackson, S., & Wong, M. (2015, May 14-15). Understanding subcultures and change dynamics in e-government: An empirical study of a local government in Malaysia. 10th Annual Midwest Association for Information Systems Conference, Kansas, USA.
Jackson, S., & Fearon, C. (2014). Exploring the role and influence of expectations in achieving VLE benefit success. British Journal of Educational Technology, 45(2), 245-259.
Fearon, C., McLaughlin, H., & Jackson, S. (2014). Measuring and evaluating IS expectations and benefit success from business-to-business (B2B) electronic trading: A new survey approach. Behaviour and Information Technology, 33(4), 308-317.
Jackson, S., & Wong, M. (2014, April 14-16). A grid and group cultural theory analysis of e-government uptake in Malaysia. The Political Studies Association 64th Annual International Conference, Manchester, England.
Jackson, S. (2014, December 19-20). A metaphorical analysis of information technology implementation. The Business and Social Science Research Conference, Paris, France.
Fearon, C., Manship, S., McLaughlin, H., & Jackson, S. (2013). Making the case for 'techno-change alignment': A processual approach for understanding technology enabled organizational change. European Business Review, 25(2), 147-162.
Wong, M, Nishimoto, H, Nishigaki, Y., & Jackson, S. (2013, December 4-6). Use of satisfaction matrix (SSM) to evaluate e-government services from the perspective of Japanese citizens and government service providers. 24th Australasian Conference on Information Systems, Melbourne, Australia.
Jackson, S. (2013, June 13-14). Doing battle: A metaphorical analysis of IT-induced cultural change. 13th International Conference on Knowledge, Culture and Change in Organizations, Vancouver, Canada.
Wong, M., Nishimoto, H., Nishigaki, Y., & Jackson, S. (2012, December 6-8). Service providers perceptions of Japan’s e-government services using the importance-performance (IPA) model. Asian Conference on Information Systems, Siem Reap, Cambodia.
Ong, V., Duan, Y., & Jackson, S. (2012, March 10-12). Supporting institutional decision making with an intelligent student engagement tracking system. Proceedings of IADIS International Conference Information Systems. Berlin, Germany.
Jackson, S. (2012, June 25). The government’s new g-cloud ICT strategy: Will there be bright or dark clouds ahead? LSE British Politics and Policy Blog. http://blogs.lse.ac.uk/politicsandpolicy/g-cloud-jackson/.
Jackson, S. (2011). Organizational culture and information systems adoption: A three-perspective approach. Information and Organization, 21(2), 57-83.
Eze, S., Duan, Y., & Jackson, S. (2011, April 11-13). Understanding the dynamic process of emerging ICT adoption in UK service SMEs. Academy for Information systems (UKAIS), Oxford, UK.
Jackson, S., & Wong, M. (2011, June 29-30). The effect of cultural misalignment on e-government uptake: A Malaysian context. 16th International Business Information Management Association (IBIMA), Kuala Lumpur, Malaysia.
Eze, S., Duan, Y., & Jackson, S. (2011, June 12-13). Understanding the dynamic process of emerging ICT adoption in UK service SMEs. 5th Annual University of Bedfordshire Conference. Luton, UK.
Jackson, S., & Philip, G. (2010). A techno-cultural emergence perspective on the management of techno- change. International Journal of Information Management, 30(5), 445-456.
Wong, M. S., Jackson, S., & Philip, G. (2010). Cultural issues in developing e-government in Malaysia. Behaviour and Information Technology, 29(4), 423-432.
Jackson, S. (2010, August 12-15). A cultural theory analysis of information systems adoption. Proceedings of the 16th Americas Conference on Information Systems, Lima, Peru.
Eze, S., Duan, Y., & Jackson, S. (2010, June 9-10). The adoption and evolution of emerging internet technology in UK SMEs. 4th Annual University of Bedfordshire Conference. Luton, UK.
Jackson, S., Wong, M., & Philip, G. (2007, August 10-12). Cultural barriers/enablers in implementing e- government initiatives in Malaysia. Proceedings of the 13th Americas Conference on Information Systems, Colorado, USA.
Jackson, S., & Philip, G. (2005, May 26-29). Organizational culture and the management of technological change. A theoretical perspective. Proceedings of the 13th European Conference on Information Systems, Regensburg, Germany.